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Digitrax PR3 Problems
Ted is having computer and DCC problems and is hoping someone can offer some help:
“Hey fellow rail fans, I am upgrading some non DCC locomotives to DCC/Sound and after reading reports and watching videos I chose Digitrax as the media I want to use. However after receiving my PR3 I attempted to install it on two of my computers and it fails to be recognized. One operating system is XP and the other is Vista (The PR3 is not compatible to Windows 7). I installed the software anyway and of course it failed as well. The instructions state that the installation disc has a utility called USBDeview to be used to uninstall the software from the computer, but it does not exist on my disc. I have called Digitrax three times in the past 10 days and sent emails twice to seek help and got no response. Question is; does anyone have this PR3 system and have any idea what is wrong? I assume the particular PR3 I received is defective and will return it in a few days if I can’t get an answer! I am new to this computer style of model railroading and lack confidence, so I have to read everything several times and try and do it right! Maybe I made a mistake choosing Digitrax! I hope not! Thanks.
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I have a pr3 and it runs fine on win 7 using the latest drivers. (either in 32bit or 64bit btw). As I recall the drivers are listed as being for Vista but definately work fine.
Thanks. Digitrax did return my request for help with an alternate process to download the software and included USBDview. I also have a laptop with 7 which would be perferred so will try that. Thanks. I really want the PR3 to work as everything I have seen makes it a great tool. Ted